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FAQ

We have anticipated some of your frequently asked questions for your easy access. This will be updated from time to time to reflect your enquiries. Otherwise, most questions can be answered by reading our detailed Terms and Conditions below or alternatively feel free to contact us directly through our contact page.

Which countries does sebastianbergne.com deliver to?

We deliver to more or less any street address in Europe and North America that the Post Office will deliver to. We do not however deliver to PO boxes. We do not deliver outside Europe and North America using the shop’s automated system. We will deal with orders outside this area on a individual basis. For this service please contact us on orders@buysebastianbergne.com for a quotation.

Do your prices include VAT?

Yes, our prices do include UK VAT at the current rate of 20%.

How much postage will I pay ?

To make things simple we apply a fixed postage rate on top of your order whatever the size or value of the order. A flat charge of £5.00 per order will be charged for orders within the UK. A flat charge of £15.00 will be charged for orders to other EU countries. A flat charge of £30.00 will be charge for orders to North America (and will be sent by Fedex 3+ day service).

How do I follow the progress of my order?

Once you have made you order, you will be able to login to check its progress. Otherwise please contact our customer services through our email contact.

Can I return my purchase?

Yes you can return your purchase within 7 days. Please check our terms of business for details of the process. Our return address is: 2 Ingate Place, London SW8 3NS.

How can I join the mailing list?

When you Log in to our system to make a purchase you create an account with us that allows you to keep in touch with your orders and us to inform you directly of new products and offers. If you would like to be added to our press mailing list, please contact us through our email contact.

How can I remove my name from the mailing list ?

Please contact us through our contact button to be removed from our mailing list.

Last order deadlines for Christmas delivery are by 12 noon on 14/12 for the US  |  15/12 for the EU  |  19/12 for the UK